Accounting:
Should you have any questions regarding your account,
please contact our accounting department by telephone
at (514) 448-6231 or by e-mail at accounting@prestonphipps.com.
If you wish to open an account with us, please complete
our credit application (in PDF
or Word format)
and return by e-mail to accounting@prestonphipps.com
or by fax at (514) 333-6680.
Returns (RGA):
Should you need to return a product to Preston Phipps,
you need to contact us within 30 days from the time
the order was shipped in order to obtain a Return Goods
Authorization (RGA) number and return instructions.
Please follow the procedures below to return the part(s):
- Contact us at rga@prestonphipps.com.
Please include the order number, order date and
the item that you would like to return. You may
also complete our RGA form in either PDF
or Word
format and return it by fax it to (514) 333-6680
or by e-mail at rga@prestonphipps.com.
- If accepted, Preston Phipps will issue an RGA
number and return conditions. If your RGA request
is rejected, we shall indicate our reasons. Preston
Phipps reserves to right to charge a restocking
fee. RGA numbers are valid for 14 days from the
date issued.
- RGA numbers must appear on the outside of the
shipping carton.
- Once Preston Phipps receives your part(s) we will
issue a credit.
Delivery
Status:
For any inquiries regarding the status of an order,
please contact the Preston Phipps office nearest to
you by going to our Office
Locations page. For urgent inquiries, you may also
contact our customer service representative, Gilda Paulin
at (514) 333-5340 or by e-mail at gpaulin@prestonphipps.com.
Request for Information / Quotation:
Requests for quotation or general product inquiries
should be directed to your nearest Preston Phipps office.
Should you wish to speak to one of our Sales Representatives
by phone, please consult our Office
Locations page to find the office nearest to you.
You may also fill in our Request
for Information / Feedback form and a representative
will answer you as soon as possible.
Technical Service:
Should you require technical services or wish to schedule
a service call, please contact Rino Forgione at (514)
333-5340 or by e-mail at rforgione@prestonphipps.com.
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